Refund policy
EXCHANGES AND RETURNS
RETURNS: we do not accept returns. See our Exchange policy for an exchange.
We really want you to be fully happy with your purchase but if you are not, we will be glad to walk you through the process according to our return policy.
Merchandise should be returned within 7 (seven) days of purchase. Returns postmarked after 7 days of receipt of merchandise will not be accepted.
Merchandise must be unworn, unwashed, clean, smoke and odor free. in the same condition as received. No exception!!!
All returns are eligible for store credit only, no refunds.
Final Sales, Holiday items and SPECIAL ORDERS that have been customized or personalized in any way are not eligible for store credit or exchange and cannot be returned.
Customers are responsible for return shipping costs. We are a small business and do not offer free shipping on returns. Some companies raise their prices to cover these costs, we have chosen not to. But do not worry, we will get you covered when it's time to send your exchange back to you: without any extra cost.
Original shipping costs are not refundable. Tay Home LLC is not responsible for returned items lost in transit.
You can always exchange for a different item, you can that too within up to 7 days upon request.
Exchanges are ONLY accepted with the original tags locked, unworn, unwashed, clean, and smoke and odor free, in the same condition as received. No exception!!!
Laundered or used items cannot be returned or exchanged. After inspecting the item, if we find that the product has been used or laundered, we will not issue a refund and return the goods to you. We simply cannot restock a used item. Or if we did not receive the request and proof of return (tracking number) within 07 (seven) days from the day you received it.
Sale items are Final Sale and cannot be returned. No exceptions will be made for sizing, fit or fabric issues. We understand that buying Final Sale items can be tricky, so if you have any questions, please chat with our Customer Experience team before placing your order.
We do not offer price adjustments.
Damages and issues: Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can make it right. Unfortunately, we cannot accept returns on sale items or gift cards. Only one exchange request can be made for the same order. You may add up to 5 items in your exchange request. Exchange can be made only ONCE for each purchase. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved.
The credit for the exchange will remain at the Store for 90 days only from the date of the approval.
If any problem, it's found please contact us at: contact@tayhomestore.com.
No Refund policy
We do not offer refunds or accept returns unless the item you purchased is defective. See our Exchange policy for an exchange.
If you receive a defective item, please contact us by email contact@tayhomestore.com with details of the product and the defect. We will notify you once we’ve received and inspected your return, and let you know whether you are entitled to a refund or a replacement as a result of the defect. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price, using the original method of payment. Please make sure to save the receipt of shipping in case we do not receive it within 07 days, which is the acceptable time on our policy. Refunds and exchanges are typically processed within 5 business days of receipt and the refund should be posted to your original payment method within 72 hours of completion. Refunds will be processed to the original payment method. Original shipping costs are not refundable. Refunds will be processed to the original payment method minus the original shipping cost. If you receive free shipping, the original outbound shipping cost paid by Tay Home LLC will be deducted from your refund to cover the cost of originally shipping the item(s) to you.